Spa Policies
Policies for a Smooth, Relaxing Experience for All
At The Spa Lounge, we’re committed to creating a calm, respectful environment for every guest. Our policies are in place to ensure the best experience for you and our team. Please review the following before your next visit.
Arrival & Treatment Times
We kindly request that all guests arrive 15–20 minutes prior to their scheduled appointment time. This allows time to check in, relax, and ensure your therapist can begin promptly.
Please note:
- A 60-minute treatment includes 50 minutes of hands-on time, with 5 minutes before for consultation and 5 minutes afterward for dressing.
- This structure aligns with standard spa industry practices.
Cancellation Policy
We understand that life happens! However, short-notice cancellations make it difficult for us to fill your reserved spot.
- A credit card is required to hold all appointments.
- Same-day cancellations or reschedules will incur a 50% charge of the original service cost.
No-Show Policy
If you miss your appointment without notice, you’ll be charged the full amount of the scheduled service.
We offer helpful reminders by phone, email, or text—just let us know your preferred method of contact so we can help you make the most of your spa time.
Late Arrivals
Arriving late may result in a shortened treatment to honor our commitment to guests scheduled after you.
- Your therapist will do their best to accommodate you within the remaining time.
- Regardless of the time remaining, the full session rate will still apply.
To ensure a relaxed and timely experience, please plan ahead and arrive at least 10 minutes before your scheduled treatment time.
Gift Cards, Series, & Returns
- All gift certificates and series sales are final.
- Lost or stolen gift cards cannot be replaced and are not the responsibility of The Spa Lounge.
- Product returns are accepted within 30 days of purchase if:
- Unopened products = Full refund
- Opened/used products = 50% refund with restocking fee
Child and Underage Policy
- The Comfort of all of our guests is important. If you are thinking about booking services for your child, please make sure you take time to read through our Child and Underage Policy l
If you have any questions about a purchase, we’re happy to assist.
Thank You for Understanding
By following these simple guidelines, you help us ensure that every guest receives the five-star experience they deserve. You can find additional information on our FAQ page. Please review our Underage Policy if you plan to bring children to the spa.
If you have any questions about our policies, please don’t hesitate to contact us at:
📞 801-495-9732
📧 info@thespalounge.com
We’re here to help make your visit relaxing from start to finish.